IT Technician (Male)

IT Operations & Administration

• Provide IT support to Head Office and branch users.
• Troubleshoot hardware, software, network, printer, and system issues.
• Support core microfinance systems, office applications, and internal tools.
• Update and maintain data in web portals as assigned.
• Maintain office IT devices (copiers, printers, tablets, phones, mobiles) and support procurement of IT accessories and equipment.
• Manage and coordinate Vendor Quotation to purchase IT devices and for system repairs, replacements, upgrades, renewal etc.
• Verify invoices and usage before submission to Management and Finance.

Network & System Support

• Assist in maintaining LAN/WAN, internet, Wi-Fi, routers, switches, firewalls, PABX, VoIP etc.
• Monitor network connectivity and system availability for branches.
• Perform basic server, NAS, backup, and storage support.
• Install, configure, and maintain CCTV cameras, NVR/DVR systems, access control etc.

Hardware & Asset Management

• Maintain IT asset inventory, licenses, and documentation.
• Ensure proper setup for new employees and branch openings.

Security & Compliance

• Assist in implementing IT security policies (password, antivirus, access control).
• Support data backup, recovery etc.
• Ensure compliance with internal IT policies and audit requirements.

Documentation & Reporting

• Prepare IT reports, open ticket for incident, and maintenance records etc.
• Document SOPs, SOWs, UAT sheet, system configurations and user guides etc.

Other Duties

• Travel to branches for IT support and implementation activities.
• Support IT projects and system upgrades as assigned.
• Perform any other IT-related duties assigned by management.

Education

• Diploma or Bachelor’s degree in IT, Computer Science, Networking, or related field.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional, CCNA etc.)

Experience

• Minimum 3–5 years of IT support experience.
• Experience in microfinance, banking, or multi-branch environments is an advantage.
• Experience supporting branch networks and field users preferred.

Technical Skills

Strong knowledge of:

• Windows OS, MS Office, server concepts
• Computer hardware troubleshooting
• Networking basics (LAN/WAN, IP, VPN, routers, switches, PABX etc.)

Familiar with:

• Firewalls, antivirus, backup systems
• Core banking / microfinance systems (preferred)
• CCTV and access control systems (preferred)

Soft Skills

• Strong troubleshooting and problem-solving skills
• Good communication and user support attitude
• Able to work independently and under pressure
• Willing to travel to branches when required

Working hours : 8:30AM to 5:00PM
Off day : Saturday, Sunday and Public holidays